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Why outsourced IT support is right for your business

3 employees all working on laptops. Image used for Amitech IT support blog.

Did you know that outsourcing your business’ IT support could help your business save money, save time, and give you access to extensive IT knowledge from industry experts? Strong IT support is vital to keep your business running efficiently and getting you back up and running as quickly as possible even in the event of an IT issue. If your business relies on your IT systems, as so many do in today’s technology-dependant age, investing in outsourced IT support means that you are investing in services and IT experts you can rely on.

With over 25 years’ experience, Amitech IT pride ourselves in providing quality outsourced IT support to businesses of all sizes. If you are not sure if outsourced IT support is right for your business, read our latest blog to find out just some of the many ways in which outsourced IT support can benefit your business.

Expert IT support when you need it

For many businesses, especially small to medium enterprises, the funding or office space is simply not available for an in-house IT support team and if you don’t have the internal expert IT knowledge required to support your business, it can be difficult to find, fund and hire potential employees that do. Outsourcing your IT support means you can rely on a team of industry experts to give you the support you need when you need it.

Have you considered how your business would cope in the event of a cyber-attack or thought about how to backup and protect your business data efficiently and safely? These are common issues that many small businesses can face, however, with outsourced IT support, you can rely on a team of experts to help and advise, and to prevent issues sometimes before they even arise. At Amitech IT, we consistently strive to make your IT stress-free for you, your workforce and ultimately, your business as a whole. Our team of IT experts have over 25 years of experience of providing quality IT support both remotely and onsite to ensure your business continues to run as efficiently as possible.

Outsourced IT support – saving your business money

Controlling your business finances and spending is crucial to having complete control over your business, allowing you to analyse costs and see where you can make cuts and changes in order to increase profit. Many businesses might think that outsourced IT support can be costly, but in comparison to employing an in-house team, or the costs involved in downtime in the event of an IT disaster, outsourcing your IT could save your business money in the long run.

If you are a small or medium-sized business, budgets can be tight and hiring an in-house IT resource can be unfeasible. Not only do you need to consider recruitment and employment costs, but there are also technical training costs to ensure your IT staff are up to date with the latest technical knowledge. Even after investing in recruitment, employment and training, you could still be left with an IT resource that can’t fully support the needs of your business, whether through lack of expert knowledge or simply experience. At Amitech IT, we have a team of technical experts each with their own specialist product knowledge so we can work with your current IT team to help fill knowledge gaps or help with sickness and holiday cover or we can be your outsourced IT department, looking after every aspect of your IT requirements so you don’t need a resource in house.

At Amitech IT, we make our outsourced IT support plans simple and cost-effective. Payments are managed easily through a monthly plan and our fixed fee; uncapped service means that your business’ IT support requirements are always supported and are met to a high standard. Budgeting stress is a thing of the past when you choose Amitech IT, our payment plans are always transparent and upfront, so there’s no need to worry about any hidden fees when it comes to your business’ IT support.

Spend more time focusing on your growing business

When you’re running a business, it can become overwhelming when you stop and think about everything that requires your time and attention. From organising your workforce to budgeting, planning and promoting your brand, your time can be extremely limited when there is so much to focus on.

Worrying about your business’ IT systems is something that doesn’t have to take up your valuable time. Outsourcing your IT support means you can focus your time and energy on other areas of your business, knowing you have a dedicated support team working consistently to make sure your business’ IT systems perform at its best. Outsourcing to Amitech IT also means your employees can focus on their jobs without worrying about IT issues slowing them down, improving business efficiency and growth. At Amitech IT, our IT support services can give you true peace of mind, we proactively monitor your systems, allowing us to react quickly to possible issues and stopping them before they harm your business. Outsourced IT support means you have a dedicated team of experts focussing on all aspects of your IT systems, so you don’t have to.

IT support for an existing IT department

If you’re running a business that already has an in-house IT department, you might think you don’t need outsourced IT support. With Amitech IT’s complementary services, we can help support your in-house IT department with holiday and sickness cover, or to help bridge knowledge gaps. With all aspects of running a business, there are some events that are impossible to plan for. If your business just needs a little bit of extra support and cover, Amitech IT’s complementary services can provide:

Emergency cover

All employees have sick days and holidays, but how do you ensure your IT support is met in this time of absence? Amitech IT can provide emergency cover both remotely and onsite so you don’t have to worry about systems being unsupported in the absence of your IT staff.

3rd line escalation

Is your business comfortable dealing with 1st and 2nd line IT issues but struggle with 3rd line problems? Amitech IT have dedicated 3rd line technicians who can support your business when needed, using their advanced knowledge that can help your existing IT team.

Project support

If your business has an upcoming IT project, such as a server change or system update that is too large for your existing team to cope with, Amitech IT can help. From simply assisting with project planning or delivery, our team of experts can provide your existing IT team with support and knowledge to make sure your project is implemented efficiently.

If you’re considering outsourcing your business’ IT support, contact us today to find out how we can help your business.