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IT Support: Complete vs Complementary Services

Not all businesses will require the same level of IT support. Some businesses will have a small in-house team, so may only require extra help with specialist projects, whilst others will have no IT support and will need a partner to manage their whole IT infrastructure. No matter which category your business falls under, Amitech IT provides a variety of solutions, from Complete IT Managed Services to Complementary IT Services.

Complete IT Managed Services

When we talk about Complete IT Managed Services, we mean taking care of your whole IT infrastructure, negating the need for an expensive in-house resource. Trusting an IT support partner will mean less burden on your shoulders to keep up with technological changes that will benefit your business, as all of this will be handled for you with a complete managed service. Other features of a complete managed service include:

Proactive monitoring –

With constant monitoring, our skilled team can react proactively and quickly to support your systems. This means we can concentrate on eradicating issues before they even have a chance of affecting your business.

Fixed fee and uncapped services –

Our support contracts are completely transparent with no hidden costs, making it easier to budget for an IT support partner, and control finances.

Onsite engineers –

If there is ever an instance where an IT issue cannot be repaired remotely, our skilled IT engineers will fix it onsite to make sure your business stays operational. 

Full technical suite –

As well as providing complete IT support, Amitech IT also offers IT security, backup and recovery, and cloud services. With the ability for businesses to customise IT managed services to their needs, there are solutions to suit a wide variety of business industries and sizes.

Complementary IT Services

Complementary IT services are for businesses that only need a bit of extra help with advice, sickness or holiday cover, or to manage the more monotonous tasks in order to free up time for your existing IT employees to spend on more valuable projects. Our complementary IT services are tailored to work around your business needs. Complementary IT services can include:

Emergency cover –

At Amitech IT, we can provide your business with sickness or holiday cover if you’re worried about staff numbers and the management of your IT systems. Whether you’d like this to be done remotely, or to have our skilled IT engineers onsite, we can help keep your business running.

3rd line escalation –

If your business struggles to cope with 3rd line IT issues in-house, Amitech IT’s 3rd line technicians can work in partnership with your in-house team to offer knowledge, assess the situation, diagnose the problem, and follow best-practices to find a practical solution.

Specialist knowledge –

Not every in-house IT team will have the knowledge they need to seamlessly fix every IT issue that’s placed in front of them. For whenever there’s a need for more specialist knowledge, the team at Amitech IT have the skills and experience to assess, identify, and solve any issues quickly and effectively.

Project support –

If you’re planning a large-scale project that could stretch your internal IT team to the point where other resources may be needed, Amitech IT can provide that extra assistance to help ensure the project runs smoothly and meets deadlines. Whether its help with project planning, or specialist knowledge is required, Amitech IT have the resources to support your IT needs.

For more information about how Amitech IT can help make your IT operations stress free, contact us today!