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Is this the year to switch providers?

Employee looking at computer monitor

Is this the year to switch


How was your experience with your IT provider last year? Did they have time for you and your employees? Did they offer the solutions your business needed at a justifiable cost? Have you received a clear return-on-investment from their services? Did they recommend proactive solutions that could help you as a business?

If you’re reflecting on the experience you’ve had with your current IT provider and believe it could be better, this may be the year for your business to switch. We’ve listed 5 reasons below that might help you with your decision on whether or not it’s time to move to a different provider.

1. Recurring issues

If your business is suffering from recurring IT issues, maybe with workarounds being put in place rather than a fix to the root cause of the problem, you might want to find a more reliable IT provider. Recurring IT issues can cause constant disruption across your business resulting in higher lead times, reduced operational efficiency, and potentially placing your IT systems at increased risk.

Seeking an IT solutions provider that will proactively fix issues ensures there will be minimal interruption to your business operations.

2. ‘One size fits all’ mentality

Some IT providers have a ‘one size fits all’ mentality, meaning that the services they offer other businesses are the same services they offer you. However, as not all businesses operate the same, you may find yourself paying for software or hardware that’s completely unnecessary for you.

It’s important to have IT software and systems tailored for your business needs, as it will help your business run more efficiently, and help you reach your business goals faster. Finding an IT solutions provider that takes the time to understand how your business operates along with plans for future growth, will give you the best chance of implementing systems that work specifically for your business.

3. Worried about security

One small business is successfully hacked every 19 seconds in the UK, so if you’re uneasy about whether your IT security is robust enough for your business and your IT solutions provider isn’t offering the peace of mind you’re looking for, it may be time to look for a new provider.

A good IT solutions partner will prioritise cyber security, to give you and your teams confidence that your data is safe. They will also offer comprehensive backup and recovery options should the worst happen, allowing your business to continue to operate effectively with minimal downtime if there ever was a security breach.

4. Consistent billing

Financial planning is key to running a successful business, which is why it’s important that your IT provider is upfront about all costs, reassuring you that there will be no hidden fees. If your current provider has charged your business for something you weren’t expecting, you may want to switch to one you can trust. Reviews, case studies, and testimonials are all great indicators of how reliable an IT solutions provider can be.

5. Planning for the future

Not all IT solutions providers look to the future, and so some services they provide are for the here and now. However, business continuity, security, and updates are all areas that need to be reviewed regularly and scaled alongside your business.

Additionally, you need to know when your hardware and systems are going end-of-life, so you can plan and budget for replacements. Looking for an IT provider that offers this information with plenty of notice will help you avoid any unwanted surprises.

No business should be unhappy with their IT provider and pay for IT support they don’t think is worth it. Switching may seem daunting and more effort than it’s worth, but if you’re unhappy with your current support and don’t see it getting any better, switching could save your business from serious problems in the future.

Many businesses aren’t sure where to start when it comes to changing IT support providers, as they may be locked into long-term contracts. If this is the case, or you just want further advice and guidance on how to switch providers, our team at Amitech IT will be more than happy to offer their many years of expertise to make sure your business is getting the IT support it deserves. Please don’t hesitate to contact us by calling 03300 535 730 or email