How to switch
Switching IT providers may seem like a daunting task, however, the process is probably easier than you think. There’s no reason for a business to be unhappy with the services they’re receiving from their IT company, so if you are thinking about switching, follow our simple guide for changing providers.
1. Find out your contract renewal date
This is the first question an IT support provider will ask you if you contact them about switching. It is imperative when changing providers to plan in advance, as it can take time to find the right company to work with and for your potential new provider to perform an audit, ensuring they can support your existing systems.
2. Find an IT support company that aligns with your business objectives
When switching IT providers, you need to find the right IT company for your business. A company that offers the services you need at a reasonable rate has the support hours that meet your needs, and friendly support staff, should be on the priority list. Additionally, finding an IT provider that will deliver onsite support if an issue cannot be resolved remotely, and has experience migrating a business from one provider over to them, is a bonus.
3. Get administrative access to your network
As best practice, there should be at least one person in your business that has administration access to your network, including all logins, passwords, and generally all security policies and procedures, although ideally two people would have access to this information. This acts as a contingency in cases of your IT provider going out of business, or to make sure they don’t hold this information ‘hostage’ should you want to switch.
If you don’t already have administration access to everything on your network, it’s extremely important to get this before switching. A delay in being handed this will result in the delay of being able to change IT, providers.
4. Ask your new provider for an IT audit
Some providers will offer a free IT audit for your business as a no-obligation introduction to their company and what it can do for your business. However, if your chosen company doesn’t do this, it’s essential to ask for one anyway. An IT audit will help your new provider discover any vulnerabilities to your systems that need to be resolved, and any software and/or hardware that needs updating.
5. Give notice to your existing IT company
As soon as your new IT solutions provider is in place and ready to get started, and you have administration access to your network, you can give notice to cancel with your current IT company. It is important to note that you should do this in line with your contract, because if you still have a significant amount of time left in your current contract, you may incur significant costs to get out of it early.
6. Notify employees about the changes
Once everything has been organised, you’ll need to notify your employees about the changes. Communicating across relevant information, including new contact information they need to be aware of for IT support etc. will reduce confusion amongst employees.
Businesses seeking to change their current IT provider need to be prepared so the process goes as seamlessly as possible. If you’re unsure where to start, or would like further help, advice, or guidance, our team at Amitech IT will be more than happy to answer any of your queries, whether you’re actively looking at switching or are simply considering the idea. Please get in touch by calling 03300 535 730 or emailing firstname.lastname@example.org..