6 reasons why SMB’s in Cardiff should consider outsourcing their IT support

Female IT support worker providing IT support

Outsourced IT support engineer

Most Cardiff-based businesses need reliable IT support, particularly small-to-medium sized businesses (SMB’s) that are often seen as ‘easy targets’ for cyber-attacks.

There are several reasons why outsourcing IT support to a trusted IT support partner can be a more logical option than hiring an in-house resource or team.

1. Costs are kept down 
Outsourcing your IT support to a trusted local team will be far less costly than hiring an in-house IT team, or even a single IT manager. Most IT support companies only require a fixed monthly fee to cover the services required from them, whether that’s backup and recovery service, security solutions, cloud services, complete managed IT solutions, holiday and sickness cover, or all of those mentioned and more.

2. Time is saved 
If you are trying to handle the IT operations of your business because hiring an IT manager is too costly, precious time that could be spent focusing on creating successful business strategies could be lost. By choosing an external Cardiff-based IT support partner to work with, you could free up your time considerably so you can focus on driving your business forward.

3. Technological expertise 
Cardiff IT specialists will be signed-up to receive the latest news and articles and IT trends, software roadmaps, and technological advancements. This means you can have peace of mind that any hardware or software you purchase through your IT partner should be reliable, fit for purpose, and tailored to your business needs.

4. Experience 
Outsourced IT support businesses can afford to invest in an IT team that has knowledge and experience in key specialist areas so if your business comes across a new IT challenge, an outsourced provider will be better equipped to solve the problem compared with an in-house team that has more limited experiences.

5. Proactive maintenance 
A trusted IT support business in Cardiff will have the systems in place to alert them to any possible maintenance issues before they become a problem for your business. This means any potential trouble with your IT infrastructure can be identified and sold in real time before it has a chance to impact the user. In addition, most software updates can be automated, so you don’t have to worry about the latest Windows update, as this can be controlled and monitored by your outsourced provider.

6. Reliability 
Outsourced IT businesses will generally have a variety of partners they work with to deliver the best software and hardware solutions to their client base. Outsourced IT teams will also have had thorough training on how to install and monitor this software, which means your business can benefit from reliable technology that’s implemented correctly and fits with your business needs.

If you’re considering outsourcing your IT requirements to an external IT support business in Cardiff, it’s important to evaluate the options available to you. As well as finding an IT support business that provides all the solutions you require, you should also seek one that is trusted and has relevant experience implementing the technologies your business needs.

IT tailored for your success

At Amitech IT we strive to make technology an asset for your business by providing IT strategies and services that are tailored to your needs and deliver long-term commercial benefits.

Our team of expert IT support engineers take the time to get to know your business, we cut through the complexities of the digital world to help our customers make the best use of technology.

Find out how we can help you