A complete guide to cloud voice services

Mobile phone with cloud and network symbol graphic above.

The start of a new year can mean big things for business; new customers, services, targets and new competition can emerge. Keeping up to date with the latest developments in technology is essential to stay ahead of competitors and achieve your targets for the year. At Amitech IT, we know how important telephony is for businesses and how it can make a huge difference to your business efficiency. Cloud voice services can help put your business at the forefront of communication, helping you to grow and to increase profit by making your business more flexible and streamlining your telephone processes for greater efficiency. If your business relies on telephone communications, cloud telephone services use the latest technology to assist you in your ever-changing business environment, allowing your employees to work flexibly from the office or at home. At Amitech IT, we provide sophisticated cloud voice services that will help you keep your business running, no matter what.

What is the cloud?

The cloud can be a big, confusing term for anyone, so before we get straight into how we can provide quality cloud voice services for you, here’s a quick explanation. Cloud services are when your business data and services are stored on remote systems connected to the internet. You can access your business data at any time, on any device, from any location, saving you the hassle of needing to transfer your business data from one place to another. The cloud, in short, refers to cloud computing. This is a system of multiple software and services that are used to store data on the internet, rather than locally on your IT hardware. There are many different cloud services, including Microsoft OneDrive, Dropbox, Google Drive and Apple iCloud to name just a few.

The cloud allows you to access all of your information and documents, with only an internet connection required. It is especially useful for saving precious storage space on your hardware. Using cloud services means you can save money on expensive computer hardware and storage drives. You can also make remote changes to files and documents from anywhere, save the changes and then pick up where you left off at the office. If your business is yet to invest in cloud services, the new year is the perfect time to start.

What are cloud voice services?

Cloud voice services are designed to be a simple and smart telephone management solution. You can bring your business into the future of communication, keep up with increased business demand and keep up with competitors with cloud voice services. Cloud voice services supply your business with quality communication software that can record and store your businesses telephone call information as well as making your system more accessible to employees. Storing call information is useful for keeping on top of business data and storing information for future training or call analysis to help streamline your processes and manage call demands. Our fully-managed cloud voice services allow you to make your business communications efficient without having to worry about the expenditure of costly telephone system hardware. We know that changing your business telephony system can be a big change, but it could be just what you need to take your business into a year of new challenges and improvements.

How does it work?

When you choose cloud voice services with Amitech IT, we provide your business with a simple web interface that includes a wide range of telephone handling services. This is where all of your call history, voicemail and recorded data is stored. Our services allow you to personalise settings to suit your business needs. You can record and monitor all of your phone calls for business purposes. This could aid you with future training and allow you to keep track of all your business communications. We know that all businesses experience times of high traffic, that’s why our cloud voice services come with an auto attendant. This can be used to direct callers to different departments, saving you the time and money that would come with hiring an office employee to do this manually. The auto attendant can provide any information such as opening times and online services during out of office hours. This allows you to keep communication with customers going even when you’re not there, providing them with as much information as possible and in turn, improving your customer service. Customer service is an area that businesses are always looking to improve and with Amitech IT cloud voice services, it couldn’t be easier.

What are the benefits of cloud voice services?

Simple to use

At Amitech IT, we make sure our services are simple for you to use so you can manage your telephone system with ease. Our cloud voice services web interface is easy to navigate and has detailed and comprehensive call handling management features. A simple system is essential for your employees to improve the efficiency of your whole workforce. As well as an easy to use the system, we also provide customer support and are there to help you with any system issues you may have. Our team has 25 years of experience in providing technical solutions and will work to ensure your cloud voice services is working efficiently.

Allows flexible working

With every new year that goes by, there are new employee working requirements. From travelling and working on-the-go to working from home, there are cloud voice services to suit every employee. Optimising your telephone system gives your business the ability to work flexibly. With cloud voice services, you can have access anywhere, ideal for staff members working from home or hot-desking. Not only is our system flexible, but it also simplifies your phone system by allowing users to use just one number that will reach their desk phone or mobile. You have the option of keeping your existing number or choosing a new one. We know that every call matters when it comes to business and with Amitech IT cloud voice services, you never have to miss a phone call again.

Save money

New year, new targets. Saving money through cloud voice services can help you easily manage your cash-flow and aid you in a profitable business year. Amitech IT cloud services can help you save money by providing free site-to-site calls as well as cheaper call rates than a manual phone system. This is ideal for any businesses with cross-communication requirements. As well as low-cost call rates, cloud voice services can help you save money in terms of storage. All your call data and history are stored online, meaning there’s no need for you to spend money on storage systems and hardware.

Smart and safe business solution

With cloud voice services, your call history and data is safely stored in the cloud. This means that any breakdown of IT hardware will not affect any of your data. Opting for an online service also means your calls cannot be interrupted or interfered with by any weather issues such as floods or snow. All you need is an internet connection to keep your business running smoothly.

If you want to make your business communications more efficient, improve customer service and save money, then cloud voice services could be just what you’re looking for. Contact us today to see how we can help your business thrive.

Making IT solutions stress free

With over 25 years of experience, we work with you to help get the most out of your IT solutions and allow you to concentrate on running your business. Running a business can be stressful, and we are here to make sure that your IT solutions do not add to the stress of running your business. We specialise in a range of complete and complementary IT services designed to suit your unique business requirements and helping your IT solutions to run as smoothly as possible.

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